How to Create an Email Address for Your Domain Name

With every domain name you purchase from Gandi you receive two free standard email inboxes. You can also purchase additional email inboxes. These emails will exist as credits on your account until you go into the settings for your domain and create the email inbox. This page explains how to create an email address using those credits.

Note

We do not currently offer email address at subdomains, such as email@subdomain.example.com.

Check for Correct MX Records

Before you create your email address, we recommend that you check the DNS Records of the domain name where you will host your email address to make sure the proper MX records are in place. You can do this by following these steps:

  1. After logging into your account, click on “Domain” in the left navigation menu.

  2. Click on the name of the domain name where you will create the new email address.

  3. Click on the “DNS Records” tab.

  4. Check to see if the records below are included. If they are there you can move on to creating your email address.

  5. If you do not see the records you can add them. Click on “Text Mode”.

  6. Next, click on “Edit DNS records”.

  7. Copy and paste the records below into the text box. Each @ should be the first character on a new line.

  8. Click “Save”.

@ 10800 IN MX 10 spool.mail.gandi.net.
@ 10800 IN MX 50 fb.mail.gandi.net.
@ 10800 IN TXT "v=spf1 include:_mailcust.gandi.net ?all"

Create the Email Address

Once you are ready to create an email address follow these steps:

  1. After logging into your account, click on “Domain” in the left navigation menu.

  2. Click on the name of the domain where you will create the new email address.

  3. Click on the “Email” tab.

  4. Click on “Create” in the “Email” box.

  5. Choose the type of mailbox. You receive two free standard email inboxes with each domain name and you can purchase additional standard or premium mailboxes.

  6. Enter the name of your mailbox. If the email you want to create is “name@example.com” enter only the “name” into the “Mailbox” field.

  7. Enter the password for your mailbox. This password will only be used for you to log in to this specific email address.

  8. If you want to create an alias you can enter the “name” portion into the alias field. You can learn more on our alias page.

  9. Check the box next to “GandiMail contract” to accept the contract.

  10. Click “Create” to create your email address.

Set Up Your Email Client

After you have created your email address, you will need to configure your local email client to view and send email for that address. You can also access your mail with the email address and password you gave through our webmail.