Forwarding and Alias Addresses

Creating an email forwarding address

Forwarding addresses make it possible to redirect mail from one or more of your domain’s email addresses to an external address. For example, you would use a forward if you want all email sent to contact@example.com to arrive in the mailbox for yourname@gandimail.net.

Note

Mail forwarded will only appear in the final destination mailbox. In the above example, the mailbox for contact@example.com will end up empty while all of the email sent to that address will only be visible in the mailbox for yourname@gandimail.net.

Before creating the forwarding address, verify that you are using Gandi’s MX servers. You can do this by visiting the DNS records for the domain and making sure that there is an MX record pointing to gandi.net.

Once you are sure that your domain is using our MX records, set up a forward using these steps:

  1. Log in to your account.
  2. Choose “Domains” from the left menu.
  3. Choose the domain that will have the new forwarding address from the list of domains.
  4. Click on the “Email” tab.
  5. Click on the “Forwarding addresses” option.
  6. Click “Create Your First Forwarding Address” if this is your first forward, or the green “Create” button if you have existing forwarding addresses.
  7. Enter the email address you wish to forward and the email address you wish to forward to.
  8. Click “Create” to finish the process.

Forwarding to a Gmail Address

Gmail has a tendency to consider forwarded email addresses as spam, due to the way they use their spam filter. This is especially true when you send an email from your Gmail that is then forwarded on to the same Gmail address. Because of this, customers who are trying to test the forward sometimes have the impression that the forward is not working, when in reality the email was forwarded but then rejected by Gmail. To avoid this problem, make sure that you have an SPF record in place.

Creating a mailbox alias

While a forward moves email from an email address at one domain name to an email address at a different domain name, aliases do essentially the same thing for email addresses at the same domain name. You will receive email for every alias you create, as well as the original email address, in a single mailbox.

To add an alias:

  1. Log in to your account.
  2. Choose “Domains” from the left menu.
  3. Choose the domain where you want to create the alias from the list.
  4. Click on the “Email” tab.
  5. In the “Email addresses” section, scroll down and click the green pen icon next to the email address you wish to create an alias address for.
  6. Click “Manage aliases.”
  7. Enter the aliases in the box. To enter multiple aliases type one name per line. Only type the section of the email that would appear before the “@.” For example, to add admin@example.com you would just type admin.
  8. Click “Update Aliases.”

Note

You can also use the character * to mean “everything”. For example if you put super* as the alias name, then emails sent to anything starting with “super” (supercat@ supercomputer@ etc.) will be made available to to your mailbox. At this time Gandi does not support a bare wildcard - there must be at least two characters in addition to the wildcard for the alias to work.

When you are done, click “Submit” at the bottom of the page to submit your changes.