Standard Email Settings

Grouped here is some information about the various standard settings recommended to set up your e-mail clients, regardless of the client or the operating system you use.

This will enable you to use your own choice of software to send and receive email from your domain’s Gandi Mail addresses.

General configuration & settings

Notes:

  • The most common problem for customers who can’t log in, is that they don’t use the full email address as the username. Be sure you follow the settings instructions carefully.
  • The POP account enables you to “download” messages from a server to a computer. This is the simplest and most common setting for an e-mail client.
  • The IMAP account enables you to access messages directly on the server, just as if you were going to mail.gandi.net. Emails are not stored locally with an IMAP account, which makes it useful if the mailbox is synched between several clients (computer, smartphone, etc.).
  • TLS/SSL: TLS is a more recent secure protocol than SSL. Nevertheless, it appears as though some e-mail clients (such as Outlook) have trouble managing TLS and display a certificate warning during during send/receive, so we recommend using SSL.
  • Yourdomain.tld: when you see this expression, replace it by your own domain name (as in example.com). For your information, TLD means and represents your domain’s extension (.com, .net, .org, .fr, .eu, .co.uk, …).
  • The “forwarding” cannot be configured on an e-mail client, as opposed to your mailboxes, for the very simple reason that they forward e-mails to a real mailbox (the e-mail you have with your Internet service provider, or a Gmail, Hotmail or Yahoo account, for example).

POP/IMAP Account

This is for incoming email.

  • Incoming server name: mail.gandi.net
  • Port: leave the default setting (110 for POP, 143 for IMAP, 995 for POP SSL, or 993 for IMAP SSL).
  • TLS or SSL: Yes
  • Username: this is the entire e-mail address (including @yourdomain.tld)
  • Password: provide the password you defined when creating the mailbox

SMTP Account

This is for sending email.

  • Outgoing (SMTP) server name: mail.gandi.net
  • Port: 25, 465 (with SSL) or 587 (with STARTTLS)
  • TLS or SSL: yes
  • SMTP Authentication: yes, using the same settings as for the POP / IMAP account

Tip

You are absolutely able to using your Internet Service Provider’s SMTP instead of Gandi’s. In that case, remember to disable SMTP authentication, as your Internet service provider can identify you through your connection’s IP address automatically.