Email Verification for Resellers

Gandi is required to validate the owner contact of many domain names, including all ICANN-sponsored domain names, within 15 days of the domains’ creation, transfer, ownership change, or email address change of the owner contact. This means the owner of the domain must respond to an email, verifying that the email address is active and functioning.

To fulfill this requirement, Gandi sends a verification email to every owner listed on a domain, including customers of resellers who are listed as the owner. If no response is received within the 15-day period stated above, all ICANN-sponsored domains owned by the respective owner contact will be suspended.

As a reseller, you can whether your customers have verified their email or not. You can find this information in your customer list, which can be found following these steps:

  1. After logging in, click “Organizations” in the left menu.

  2. Click on the name of your organization.

  3. Click on the “Customers” tab.

Your customer can have on of three status messages:

  • N/A: Verification is not required. This may mean the customer does not have any domains yet, or that the domains they own do not require verification.

  • Pending: The email has been sent but it has not yet been responded to.

  • Verified: The email has been successfully verified.

Note

If the email of the owner contact is updated, the new email address will then need to be verified.

If you have a status of pending, you may want to confirm with your customer that you have used the correct email address. You can also resend the email as described below.

How to Resend Validation Email to Your Customers

If needed, you can resend the validation email to your customer by following these steps:

  1. Log in to your Gandi account.

  2. Select “Organizations” from the left menu.

  3. Select your reseller organization.

  4. Select the “Customers” tab.

  5. Find the desired customer in the list and click the three dots to the right of the customer name.

  6. Select “Resend Verification Emails”.

  7. Confirm the following screen by clicking “Resend Emails.”

Common Problems with Validation

If your customer is having difficulty verifying their email, consider the following common problems.

  • Wrong email address - Make sure that the email address listed is correct. It may be worth sending a test email yourself to your customer to verify that the email address is correct and working properly.

  • Sent to Spam/Junk Mail Folder - There is a chance that the verification email was mistaken as spam or as a phishing attempt. It may help to ask your customer to check their spam folder, and to tell them when the email is sent so they know it is legitimate. In rare cases, the email may be filtered by the email provider, thus preventing your customer from receiving the email at all. If this is the case you will either need to contact the email provider or use a different email address.

  • Link protection - Some email software, including Microsoft email products, offer link protection. This service slightly alters the links in email in order to protect the recipient from being tracked. Because each verification link we send is unique and specifically designed to verify the email being used, these changes will prevent us from verifying the email. The customer will need to disable the protection temporarily or use a different email address.