Common Questions Asked by Gandi Resellers¶
In the event that our reseller agreement expires or is terminated, what is the customer experience? What happens to the domains they purchased through our interface? How and where do they go to manage these domains?
Yes, we have a public RESTful API that is currently in BETA testing.
Some transactions (for example, registrations of certain domains) are non-refundable once completed. Others can be canceled and fully refunded within a specified time period (for example, .com registrations can be canceled up to day 5.)
We refund where the service was not delivered due to errors on our part, or where our policy specifically permits it (for example, SSL certificates are refunded fully up to 60 days, no questions asked.) For domain registrations, we refund where the registration can be canceled. This period of time is determined by the registry and varies by extension.
In order to complete the auto-renewal Gandi must provide payment to the registry, therefore renewals cannot be refunded. The risk of non-payment must be borne by the reseller.
Gandi will require the contact information of the registrant. The mandatory parameters are:
Contact name (family, given)
A password for that account
Contact type (company, individual)
Some extensions require additional parameters as well.
Are there limitations on what we can choose to do with new domains and domains that don’t point to anything yet?¶
You may host a parking page that all domains registered via your site will point to by default. This will be done via a default zone file. There are content restrictions on certain domains, such as .cn, .xxx, or .cat.
Gandi maintains a legal desk, which handles all cases that require registrar involvement in disputes between third parties. In most cases the issue can be forwarded to firstname.lastname@example.org for investigation and response. We are extremely cautious and careful when processing takedown requests, and strictly follow applicable due process.
Gandi also maintains an abuse desk, which handles disputes between Gandi and its users (such as spammers, fraudulent registrations, etc.)
In the event that our reseller agreement expires or is terminated, what is the customer experience? What happens to the domains they purchased through our interface? How and where do they go to manage these domains?¶
By default, in such a case the ownership of the domains would remain with the customers. All the customer accounts would be released by you, and the customers would become direct Gandi users. They would be directed to use the Gandi web site to manage their domains. Alternative arrangements may be possible. For example, if a third party become involved and wished to take over control of the accounts from you, you could contact us to make those arrangements.
We provide resellers access to our standard documentation, LiveDNS API, and legacy (v4) API. We also provide phone support for resellers.
What limits, throttling, or other capacity constraints do we need to be aware of for your reseller API?¶
For users using our classic API, today we rate-limit accounts to 30 requests every 2 seconds. We can facilitate higher levels if needed.
You can read about this process here.