How to Pay with a Prepaid Account

Every customer can create a prepaid account where they add money for future purchases at Gandi. You can add money at a time to be saved for later use, or to be used by other members of your team.

To pay using your prepaid account, select “Prepaid” during checkout.

You can use money in your prepaid account during the regular checkout process as well as for automatic renewals. In the case of automatic renewals, the renewal will first try to use money in your prepaid account. If your prepaid account does not have sufficient funds for the renewal, the system will then use any saved payment methods to complete the order.

Warning

Each Gandi prepaid account is specific to an organization. You cannot use money from one prepaid account to pay for orders for another organization, even if you created both organizations. You also cannot transfer money from one prepaid account to another.

How to Open a Prepaid Account

Prepaid accounts are opened automatically during your first purchase.

If you want to open a prepaid account prior to a purchase (for example, if you want to credit your prepaid account before your first purchase) you only need to add an address and currency to your account. Follow these steps:

  1. Log into your Gandi account.

  2. Select “Organizations” from the left menu.

  3. Select the organization you wish to edit. If you want to use your personal account choose the organization with the Me tag.

  4. Underneath “Postal address” click “Edit.”

  5. Fill out the necessary fields.

  6. Click “”Save.”

How to Add Money to a Prepaid Account

If you want to add money to your prepaid account, follow these steps:

  1. Log into your Gandi account.

  2. Select “Billing”.

  3. Select which organization you wish to manage. If you want to add money to your personal account choose the organization with the Me tag.

  4. On the Overview page select “Credit your prepaid account”.

  5. Specify the amount and payment method you wish to use.

  6. Fill in the payment details and complete the order.

How to Combine Payment Methods

If you have do not have sufficient funds in your prepaid account for an order and want to combine it with a credit card or PayPal, follow these steps:

  1. Go through the normal checkout process until you are prompted to choose your payment method.

  2. Choose either a credit card or PayPal.

  3. A checkbox will appear above the “Pay Now” button with the text “Pay with the remaining balance from your prepaid account, and make up the difference with the selected means of payment.” Check the box.

  4. Complete your order as normal.

Prepaid Account Threshold and Auto Fill

You have the option of receiving automatic alerts via email when your prepaid account balance falls beneath a certain threshold. This may be useful if you manage a large number of domains, or if you use automatic renewal to maintain your hosting resources.

You can also choose to automatically add money to your prepaid account when the same threshold is met. This will be done using the default saved credit card.

To turn on or edit these options follow these steps:

  1. After logging into your account, select “Billing”.

  2. Select which organization you wish to manage. If you want to manage to your personal account choose the organization with the Me tag.

  3. Click on the “Automatic Payments” tab.

  4. Click “Manage” underneath Prepaid account settings.

  5. Toggle the option next to “Minimum threshold alert” and enter the alert amount. When your prepaid account drops below this amount you will receive a notification by email.

  6. If you also want to activate auto-refill toggle the option next to “Prepaid account automatic crediting” and enter the amount you want to add to your account.

  7. Click Save.

The default credit card will be used to add money to your prepaid account. You can learn how to save a credit card on the credit cards page. To change the default credit card follow these steps:

  1. After logging into your account, select “Billing”.

  2. Select which organization you wish to manage. If you want to manage to your personal account choose the organization with the Me tag.

  3. Click on the “Automatic Payments” tab.

  4. Find the saved credit card in the list and click “Use as default.”

How to See Prepaid Account Activity

You can see transactions made using your prepaid account by following these steps:

  1. After logging into your account, select “Billing.”

  2. Select which organization you wish to manage. If you want to manage to your personal account choose the organization with the Me tag.

  3. Select the “Prepaid History” tab.