Orders and Billing History

You can find the orders, billing history, invoices, and other information in the billing area for your organization. Find the billing by following these steps:

  1. Log in to your account.
  2. Select “Billing” from the left main menu.
  3. Select the organization whose billing you wish to view.

Note

You will only be able to see the invoices and history of the organization you used to purchase your products. If a product was purchased using a different organization, you must choose that organization to view that history.

Once you are in the billing area for your organization you can click to see any of the following information:

  • Overview” will show you the current balance in your prepaid account, your price rate, and any payment methods you have added to your account.
  • Orders” will show you the orders that have been made and their current payment status.
  • History” will show you all invoices and receipts that have been generated for this organization.
  • Payment Methods” will show you all credit cards that have been added to this organization.
  • Options” will allow you to specify the frequency of invoices (per month versus per order) and also specify the amount at which you will receive a low balance warning on your prepaid account.

Tip

We only display invoices on our new website that are from January 1, 2015 or later and we don’t display orders prior to 2013. To see previous invoices and orders, you will need to refer to your former invoice pages on our old website: https://v4.gandi.net

Download an Invoice

You can download a PDF copy of an invoice in two ways:

  • From the Orders tab, click the green arrow next to the order. Then, on the order page, click the page icon next to “PDF invoice.”
  • From the History tab, click on the green page icon next to the desired invoice. You can also download a receipt by clicking the “Receipts” option at the top of the page.