How to Check the Status of a Domain Name Order

There are a series of steps that domains go through before they are created.

Order Steps

The following steps describes the process of registering a new domain name. These steps can be done very quickly, or may take some time, depending on the details of your particular order.

Details for some steps are provided below.

1. Payment

2. Start the creation process

3. Wait for the registry

4. Provisioning with Gandi Services

5. Domain created

Payment

The order will not be complete until we have received payment. This may take some time depending on your method of payment. You can check on the status of your order following these steps:

1. After logging in, select “Billing” from the left menu.

2. Select the organization you used when placing the order.

3. Select the “Orders” tab to see a list of all the orders made by this organization.

4. Select the order you wish to view.

If your order has not yet been paid, you have the possibility of cancelling it online.

Provisioning with Gandi Services

During this step, we are in the process of compiling all the domain name information and sending it to the registry.

If your order is stuck in this phase, it is likely due to the following:

• Corporate extension: please wait 3 days following your order. These are handled manually in some cases, and so the processing time is longer. If, after 3 days, your order is still stuck, please contact our support team.

• A Registry Error: Our specialized team does their best to proactively fix these errors within 1 day. If your order is still stuck in this period for more than 1 day, please contact our support team.