How to Reset Your Username Password¶
If you forgot your username or password you can click on “Forgot password?” or “Forget username?” on the login page to reset your password. For both requests you will be asked to provide an email address. We will then send an email containing your username and a link to reset your password to that email.
To reset your password you must use the security email associated with your account. To read more about your security email please go here.
Missing Password Reset Email¶
If you have requested a password reset and not received an email you may not be using the correct email associated with the account. Visit our page on the emails you use at Gandi to learn about the different emails used at Gandi. For legal and security reasons, we can only send a password reset to the security email associated with your account.
If you have forgotten the email address attached to your account please see our instructions for changing the email on your account when you don’t have your password.
If you continue to have trouble with the email attached to your account, please contact our support team.
Invalid Token Error¶
Clicking on an old password reset link will show the error: “Invalid Token. You might have already used this link or mistyped it.” If you see this same error after multiple new password reset requests there are a few things you can try.
Each token is only valid for one use. If you have received multiple password reset emails make sure you always click the link in the latest email.
It is also possible that you have cookies or session information stored in your browser that is causing the problem. You can trying copying the link into a private browser session to see if the problem is resolved.
Some email clients have a safety feature that checks any links in an email for safety and then creates an alternate link to present to you. The process of creating this link uses up the single use of the token and will give the invalid token error. If your email has this service you should temporarily turn off the link protection feature. Or, if your email address is hosted by Gandi, you can check your email using one of our webmail services.