Changing your email address

The following sections describe how to update your email addresses at Gandi.

Security Email versus Organization Email

Each individual has a security email attached to their account. This email is the one listed in the account settings page and is used for things like password resets and account verification. For privacy and security reasons, this email can only be changed by the user of the account.

In the user organization you can also have a different email listed. This email is used for most communications about the products on the account. Unlike the security email, this account email can be changed by anyone who has been added to a team and has been granted the correct permissions. This allows team members to receive renewal notices, for example, without having the ability to change vital information on the primary user’s account.

Change Your User Organization Email

These steps will change the email where most of your messages will be set. This can be done with anyone in the organization with sufficient permissions.

  1. To access your user settings click on your username in the top right corner of the page. Select “User Settings” from the drop down menu.
  2. When you are on your account’s page, click on “Edit” under “Other Information”.
  3. In the following page, scroll down until you find the “Email” field. Change the email address in this field.
  4. Click “Submit” to submit the change and send the verification email.
  5. If your organization email and security email were the same you will be asked if you also wish to change your security email. We highly recommend keeping both emails synced unless you have a specific reason to keep them separate.

Note

If you choose to keep your emails synced you will be asked to authorize Gandi to act as a “Designated Agent” under ICANN rules. This simply means that you are agreeing to allow Gandi to change the main contact email for your domain.

  1. Following your email change, we will send you an email with the subject “[GANDI] Verification of your email address”. Click on the link in that email to confirm the change.

Warning

You must click on the link in the verification email within seven days or your account will be blocked.

Change Your Security Email

These steps will change the security email associated with your account where password resets are sent. For security and privacy reasons, only the account holder can change this email.

  1. To access your user settings click on your username in the top right corner of the page. Select “User Settings” from the drop down menu.
  2. In the user settings screen click on “Manage user account and security settings.
  3. Click “Edit” next to “Account information”.
  4. Change the email address in the following form.
  5. Click “Save” to submit the change.

Change Your Email Without a Password

If you need to change the email listed on your account and you do not have direct access to your account for any reason, use this email change form to request that the email be changed.

When you forget a password, a password change link will be sent to the security email on your account. If you have forgotten your password and you no longer have access to the email listed on the account, you can use the above form to request that the email address be updated. You can then request a password change and the email will be sent to the updated email on your account.

Once you have submitted this form, we will send confirmation emails to both the old and new emails listed. Please allow at least 24 hours after sending in the form for us to verify your claim.