Manage Domain Contacts

As part of ICANN regulations, every domain owner is required to provide up to date contact information for each domain they own. This information is then made available to a greater or lesser extent through the WHOIS database. Gandi automatically provides privacy protection for your contact information so that only required information will be publicly available.

Even if information will not be listed publicly, it is still required to provide accurate information for use by the registries which manage the domains.

When you add a domain contact an email is sent inviting the user to share management of the domain. The contact can accept the invitation with an existing Gandi account or create a new Gandi account when they accept the invitation. To learn more about sharing management of a domain in the Gandi interface see our page on teams.

Types of Contacts

Domain contacts fall into the following categories:

  • Owner Contact - This is the individual, company, or other legal entity which is the legal owner of the domain name. Note that change the owner contact of domain must be done through a change owner process.
  • Administrative Contact - In cases where the entity listed as the owner contact does not directly administer the domain, the administrative contact is the person or entity which is responsible for managing the domain.
  • Technical Contact - The technical contact is generally the individual or entity that is responsible for the technical aspects of managing a domain. The technical contact may be responsible for keeping settings up to date, which another contact (such as the billing contact) may be responsible for paying renewal fees, and so on.
  • Billing Contact - The billing contact is generally the individual or entity that is responsible for paying fees associated with the domain, such as renewal fees. This contact is generally the recipient of renewal notifications, where one is specified.

How to Change a Contact

You can change the contacts you list for a domain using the processes described below. You can change a contact for a single domain at a time, or you can change contacts for multiple domains at the same time using the domains table view.

If you only wish to change the contact information for the account (for example, a mailing or email address) without changing the identity of the contact, please see our page on changing contact information.

Warning

Gandi is required by ICANN to verify all email addresses provided for domain contacts. The new contact will not be able to see or manage the domain until they validate their email by clicking on the link in the email they receive. For new domains, a failure to validate the owner’s email address can lead to the domain being placed on hold.

Change a Contact for a Single Domain

To change a contact on a single domain, use the following steps.

  1. Log in to your account on Gandi.net
  2. Select “Domain” to view a list of your domains.
  3. Choose the domain name from your list you want to update, and then choose the “Domain Contacts” tab.
  4. Next to the type of contact you wish to update, select “Change.”
  5. Fill out the contact form, with the information of the new contact.
  6. When done, click “Save” to submit
  7. Make sure the new contact validates their email address by clicking a link in the email they receive.

Change a Contact on Multiple Domains

To change a contact for multiple domains at the same time, use the following steps.

  1. After logging into your account, select “Domains” from the left navigation menu.
  2. Click “Table view” next to the search bar at the top of the list. If the “Table view” button is dark blue you are in table view.
  3. In table view you will see a checkbox next to each domain. Check the box next to each domain you wish to change.
  4. Click “Update contacts” in the pop up menu that appears on the bottom of the page.
  5. Choose which contacts you want to update. Note that you cannot change the owner contact for a domain for multiple domains at once. Learn more here.
  6. After you check a contact type you will be able to give the new contact. You can either choose from existing contacts by clicking the drop down menu or you can create a new contact by clicking “Create new.” If you want to update an existing contact’s details you can click “Edit data” after selecting the contact from the drop down menu.
  7. Once you have entered all the contact information click “Verify” to continue.
  8. Review the information that will be changed and click “Confirm” to complete the change.
  9. Make sure the new contact validates their email address by clicking a link in the email they receive.