How to Update the Contacts for Your Domain Name¶
As part of ICANN regulations, every domain owner is required to provide up to date contact information for each domain they own. This information is then made available to a greater or lesser extent through the WHOIS database. Gandi automatically provides privacy protection for your contact information so that only required information will be publicly available.
Even if information will not be listed publicly, it is still required to provide accurate information for use by the registries which manage the domains.
When you add a domain contact, an email is sent inviting the user to share management of the domain. The contact can accept the invitation with an existing Gandi account or create a new Gandi account when they accept the invitation. To learn more about sharing management of a domain in the Gandi interface see our page on teams.
Types of Contacts¶
Domain contacts fall into the following categories:
Owner Contact - This is the individual, company, or other legal entity which is the legal owner of the domain name. Note that change the owner contact of domain must be done through a change owner process.
Administrative Contact - In cases where the entity listed as the owner contact does not directly administer the domain, the administrative contact is the person or entity which is responsible for managing the domain.
Technical Contact - The technical contact is generally the individual or entity that is responsible for the technical aspects of managing a domain. The technical contact may be responsible for keeping settings up to date, which another contact (such as the billing contact) may be responsible for paying renewal fees, and so on.
Billing Contact - The billing contact is generally the individual or entity that is responsible for paying fees associated with the domain, such as renewal fees. This contact is generally the recipient of renewal notifications, where one is specified.
Edit a Contact¶
If you only wish to change the contact information for the contact (for example, a postal address or email address) without changing the identity of the contact, please follow these steps :
Log in to your account on Gandi.net
Select “Domain” to view a list of your domains.
Choose the domain name from your list you want to update, and then choose the “Domain Contacts” tab.
Next to the type of contact you wish to update, select “Edit.”
Fill out the contact form, with the new information of the contact.
When done, click “Save” to submit
If you changed the email address, make sure you validate the new email address by clicking a link in the email they receive.
How to Change a Contact¶
You can change the contacts you list for a domain using the processes described below. You can change a contact for a single domain at a time, or you can change contacts for multiple domains at the same time using the domains advanced view.
Warning
When changing the domain contact, the former contact will keep their rights to the domain name. If you want to remove their access to the domain, you will need to go to the Sharing page of the domain, and delete the corresponding user’s access.
Warning
Gandi is required by ICANN to verify all email addresses provided for domain contacts. The new contact will not be able to see or manage the domain until they validate their email by clicking on the link in the email they receive. For new domains, a failure to validate the owner’s email address can lead to the domain being placed on hold.
Change a Contact for a Single Domain¶
To change a contact on a single domain, use the following steps.
Log in to your account on Gandi.net
Select “Domain” to view a list of your domains.
Choose the domain name from your list you want to update, and then choose the “Domain Contacts” tab.
Next to the type of contact you wish to update, select “Change.”
Fill out the contact form, with the information of the new contact.
If you want the new contact to be able to manage the domain using their personal Gandi account check the box next to “**Email the invitation to the contact.”
When done, click “Save” to submit
Make sure the new contact validates their email address by clicking a link in the email they receive, even if they will not manage the account directly in the Gandi interface. This is an ICANN requirement and must be done to list the contact officially for the domina.
If you sent an invitation to the contact to manage their domain with their personal Gandi account, make sure the new contact accepts the invitation email by clicking a link in the email they receive.
Change a Contact on Multiple Domains¶
To change a contact for multiple domains at the same time, use the following steps.
After logging into your account, select “Domains” from the left navigation menu.
Click “Advanced View” next to the search bar at the top of the list. If the “Advanced View” button is dark blue you are in advanced view.
In advanced view you will see a checkbox next to each domain. Check the box next to each domain you wish to change.
In the menu that appears at the bottom of the screen click “Manage Contacts” then “Update Contacts.”
Choose which contacts you want to update. Note that additional steps may be required for an owner change. Learn more here.
After you check a contact type you will be able to give the new contact. You can either choose from existing contacts by clicking the drop down menu or you can create a new contact by clicking “Create new.” If you want to update an existing contact’s details you can click “Edit data” after selecting the contact from the drop down menu.
If you want the new contact to be able to manage the domain using their personal Gandi account check the box next to “Email the invitation to the contact.”
Once you have entered all the contact information click “Verify” to continue.
Review the information that will be changed and click “Confirm” to complete the change.
Make sure the new contact validates their email address by clicking a link in the email they receive, even if they will not manage the account directly in the Gandi interface. This is an ICANN requirement and must be done to list the contact officially for the domina.
If you sent an invitation to the contact to manage their domain with their personal Gandi account, make sure the new contact accepts the invitation to add their individual account by clicking a link in the email they receive.