Documents for a Pro Certificate

Documents needed to validate your Pro Certificate

  • A certificate of incorporation or other legal proof of your company’s registration, delivered from the appropriate authority in your country,
  • A legal photo ID or valid passport of the contact person for the company that is present on the proof of your company’s registration that you provided.
  • If you are registering for an association, the association’s registration from the public agency that manages such registrations in your country.

Where to send them

Please email them to us at support-en@support.gandi.net along with this cover sheet.

If you are unsure as to what documents to send, please feel free to contact our customer support team.

Telephone validation by Sectigo

For Pro certificates, there is a final step which involves a telephone call. Our partner, Sectigo, will call you and provide you with a code that you will need to enter on their website.

They use the telephone database at http://www.dnb.com/ as the basis of their calls. Therefore, your company must appear in this database.

If this is the case, you will get an email at the email address of your Gandi account that will contain instructions from Sectigo, as well as a button that you can click on to request a call back in order to proceed with the validation.

With regards to renewals, we recommend that you proceed with the renewal operation at least 15 days before the expiration of the previous SSL certificate.

Your contact information must be present in the database of Dun and Bradstreet, and it must match the information we forward on your behalf to the certification authority. This includes:

  • the name of the company, association or public body
  • the name of the legal representative, and
  • the telephone number associated with the Gandi account the Pro SSL certificate has been requested under (owner or administrative contact).