Releasing Domain Names

Releasing domain names is useful if your customer wants to manage their domains directly at Gandi.Note that in performing this action, you are no longer the reseller of the domains.

There are two ways that you can release your customers‘ domains: releasing the customer and all of their products, or transfering a particular domain out of your account.

Releasing a specific domain

In the event that your customer wishes to manage a specific domain name on their own, but keep the others with you, as well as their account, it is necessary for your customer to launch a domain name transfer operation.

As this is handled as a domain name transfer, you will need to provide your customer with the domain’s authorization key (where is this?) if the extension requires it.

You will also need to be sure that the domain’s transfer lock is disabled, if appropriate.

During the transfer process, it will create a new account for the customer (one that they can manage themselves).

Releasing all the products

This action is performed when you release a customer from your management. Releasing a customer will automatically release all their products.

Please refer to the specific information on this in the customer management section.