Releasing a Customer

From your „Manage Customers“ page, you have the possibility of releasing a customer and their products from your portfolio. This is done when you want to allow them to manage their account and products autonomously at Gandi.

To do this, click on the icon on the right (the three vertical dots) of the contact who you need to release.

You are presented with some actions you can perform on that contact, one of them is „Release. When you choose this action, we will send them an email that contains an explanation and instructions on how to proceed.

Please note that it is not possible to release a customer but not their products. Releasing a customer will also release all their products in addition to their account, so neither the customer nor their products will be managed through your reseller organization any longer.